FAQ

Passengers may utilize N2N for non-emergency medical appointments, grocery shopping, pharmacy visits, social service appointments, and other life-sustaining or life-enhancing appointments or events. N2N does not provide rides to the airport or Medicaid eligible transports.

Passengers are eligible for a maximum of 8 rides per month for dialysis, rehabilitation, and other pre-confirmed treatments. Please remember, if N2N cannot find you a ride, you will be notified 24 hrs. beforehand so other arrangements can be made.

There is no charge for rides, but donations are strongly encouraged to keep our services available in our communities. Without your support, N2N cannot continue to provide transportation in our communities.

No. Ride requests are never guaranteed as we are volunteer based. However, N2N has provided over 58,000 successful transports. If we find you a volunteer, we have a 98% chance your ride will be fulfilled. If a volunteer has an emergency and cannot fulfill their trip, our office will contact you immediately to help you find a ride.

Absolutely! Please click to donate or call (843) 839-0702 for more information.

N2N provides rides daily, depending on the availability of volunteer drivers. Please note the office is closed on weekends, on all major holidays and the ride request schedule is adjusted accordingly.

As far as a volunteer is willing to go.  N2N primarily provides local transports from Little River in Horry County down to Georgetown in Georgetown County.  With new service in Williamsburg County, rides are taken on a case-by-case basis.  We will work with you to help accommodate your ride as best we can. Please allow us more time to plan for trips over 35 miles. Please schedule longer distance and rush hour rides as early as possible as there are fewer drivers for these rides.

Passengers must complete a Passenger Registration / Passenger Waiver form. Once approved, you will be contacted by a staff person from N2N.

Passengers can schedule their first ride once they receive a phone call informing them their submitted paperwork has been completed and accounts have been established.

Call the N2N office immediately at (843) 839-0702. N2N’s office needs to know so we can tell your scheduled driver as soon as possible that the trip is canceled.

Yes. You must indicate this in your application so we can link you up with a volunteer appropriately.

Note: A Passenger Waiver form for each additional passenger must be on file in the office before the ride can be scheduled. N2N cannot transport anyone under 18 years of age.

Passengers are transported door to door by volunteer drivers in their personal vehicles. For liability reasons, drivers may not accompany passengers into their homes or into homes passengers are visiting.

Passengers must contact Neighbor to Neighbor by phone at (843) 839-0702 at least seven (7) full business days in advanceto schedule trip(s). For example, if you need a ride on Friday, you must call Monday before 4:00 p.m. to schedule. Office hours are Monday through Friday, 9:00 am to 4:00 pm. Messages left on the answering machine after 4:00 p.m. and on the weekend are returned the next business day.

Passengers must provide:

• The pick­up time
• Appointment time
• Number of passengers
• Destination address with zip code
• Telephone number
• Estimated return trip time

Medical appointments require, in this order:

• The group practice name
• The doctor’s name
• Complete address
• Phone number
• Appointment time

Drivers are not permitted to make unscheduled stops. One additional stop of less than one hour between the pick-up and destination can be scheduled at the time the ride is requested. Drivers are required to report all stops and rides to N2N’s office beforehand. Drivers may be scheduled for multiple rides, so it is important that passengers meet them at the prearranged time and place for pick-up and return. Medical appointments vary in length; try to estimate for the longest possible visit time. If you anticipate a stop, for example, to get a prescription after a medical visit, please let staff at Neighbor to Neighbor know before we assign your trip.

While every effort is made to find a volunteer driver, there is no guarantee that each ride will be filled.  N2N staff will contact additional local sources as available too.  Passengers will be called 24 hrs. before the ride request if a driver has not been found.

Repeated cancellations or no shows inconvenience our drivers, and impact our ability to serve our passengers. Repeated cancellations or no shows may result in a suspension or termination of service.

N2N accommodates one-way ride requests.

Each driver has attended orientation, passed a criminal background check, a driving record check and a personal reference check.

To ensure the safety of our drivers and passengers, N2N, the driver, and/or the passenger may cancel a ride by calling the office. If the driver is willing to drive in questionable weather, N2N will contact the client to confirm that the client still wants the ride. If possible, the N2N office will remain open to handle notification of cancellations. Traditionally, N2N follows the protocols of the local school systems regarding inclement weather.

Look for the N2N sign on the dashboard of the vehicle and the volunteer’s name badge.

• Smoking and eating during a ride are prohibited.
• It is against N2N policy for our volunteers to accept tips. Please use donation envelopes provided by the driver.
• Passengers are expected to pay for tolls and parking on the day of ride.

Survey post cards are mailed to passengers after their first ride and every six months thereafter. We appreciate your comments.